The Savory Butcher LLC Refund Policy
Some things to consider. There are many mitigating factors that come into play when an order is placed. We compile your orders into a set delivery blocks and then place the order with a bulk buyer. The bulk buyer then places the order with the separate processing facilities that meet our quality criteria. Beef, chicken, pork and seafood all come from different processors. Those processors put together the order in accordance with our quality standards and prepare them to be picked up by commercial refrigerated trucking. The product comes from all these separate locations to a USDA inspected and approved facility to be inventoried and checked in. It is as this time that we (Savory Butcher) finds out whether or not the order was shipped complete. We now come and load our trailers. We battle weather, traffic and mechanical issues to arrive at your location within a set 30-minute window. We then check you in as you arrive on time and we again get in our rigs and head to the next location for our next group of customers.
This is the process in which the freshest product available arrives to you the customer. There are so many things that can change timing availability and our overall ability to make sure your order among the 1000’s of others gets to you perfectly. While this process is typically flawless by most standards many things can happen along the way that are completely out of our scope of ability to control them.
For instance. A processor can have machinery breakdowns that do not allow them to meet demand on time. (We get shorted product). Not enough employees show up at a processing facility to work and that department is shut down for the day. (We get shorted product). The processor simply short ships our order and places the rest on a back order. (We do not find out until the shipment arrives)
The driver who picks up the product has mechanical issues with their truck before after or during the delivery of your product to the USDA facility. (We have to move events out to different times) or (We have to deliver the product we have and rerun the entire geographical delivery block a second time after driving back to our home base to pick up your delayed product).
The USDA facility where we load is too busy to get us our totals and we have to wait additional time to hear what inventory arrived and whether or not we are short. Or the USDA facility is backed up with different trucks loading and unloading and it delays our pickup. (In either scenario the delay creates havoc with our ability to show up on time and rested with your order).
We leave with everyone’s complete order and we encounter a wreck on the highway we are travelling. Delays sometimes last several hours. Perhaps bad weather slows forward progress to the point it now takes double the time for us to arrive. Mechanical issues with the truck slow us down. The refrigeration unit has mechanical issues. The generator that runs the refrigeration has issues. A lot of different variables that can affect your order and its timing.
Finally, we are doing our scheduled runs and deliveries and you the customer show up late. (Perhaps it is weather, traffic, mechanical issues or simply life) We wait for you and in many cases forgo the tiny window we have for bathroom breaks and potential food breaks. This seemingly innocent action profoundly affects the rest of the days deliveries and every customer who is anticipating our punctual arrival with their order of fresh food. Every situation is different, and we always work with our customers in the most reasonable way possible.
Please understand, that in many cases we pay for the food you order prior to actually billing you the customer the full amount. We drive sometimes 100’s to 1000’s of miles to get that order to you. If you do not show up or you try to cancel. This is not a product that can simply be placed on a shelf or returned to the processor. It is owned and is perishable. There is no recourse for the products we deliver to our customers. The only thing that can offset this type of loss is another customer claiming your ordered product as their own.
However, because of logistics and having to move quickly from one event location to the next within a finite window of time. We do not typically have time or ability to resell your product to someone else. This becomes a total loss and additional work for us to drive to a donation location and go through the process of recording the donation and collecting the receipts. Or we have to keep our generators fueled and running.
All of the above said, we endeavor to always do our very best on your behalf and treat every customer as fairly and with as much respect as they deserve. We place an extremely high value on each and every one of you.
Refunds and Cancellations
First, if you are in need of a potential refund or considering cancelling your purchase from us, I would like to take this opportunity to thank you for being our customer. We will always do our very best to fulfill your requests and orders to your complete satisfaction.
- If you have placed an order and would like to cancel 10 days or more outside of the scheduled delivery you may do so and receive a full refund back to your card. Or you may also request it be placed as a credit on your Savory Butcher account.
- If you cancel your order inside of 10 days and outside of 3 days from delivery you forfeit your $10 reservation. (Your products have already been purchased and we now have to try to find another buyer for them) We will refund the card you used for purchase or you can request a credit on your Savory Butcher account.
- If you cancel your order inside of 3 days from delivery to outside the day of delivery you will be charged a 30% restock fee and the remaining balance will be issued as store credit only.
- If you cancel the day of delivery or simply do not show up without notice of acceptable reason to your pre-scheduled delivery place and time, you will be charged a 50% restock fee and the remaining balance will be applied as a credit on your account.
There are several variables that can come into play that change the dynamic of this refund/cancellation policy.
- Savory Butcher changed the event time and location.
- You show up to our event at the scheduled time and Savory Butcher is later than the delivery window listed shows and you simply cannot wait any longer beyond the end time of that scheduled event.
- You have been in communication with us and you simply cannot make it due to acts of God or emergencies. (Communication is the key)
Every situation is different, and we always work with our customers in the most reasonable way possible.
There may be occasions outside Savory Butcher control. Whether it is weather, shipping, mechanical failures, road conditions or suppliers, that may cause event dates and times to be adjusted. Savory Butcher always endeavors to maintain its posted dates and times. However sometimes events outside our control may require schedule adjustments. Savory Butcher will always communicate these changes to our customers as quickly as we are made aware of the need to do so. Multiple means of communication may be utilized. It is imperative that as a customer your email, phone number and alternate numbers are kept up to date as well as your personal address should we have occasion to drop off directly to you.